FAQ’S

we’re here to answer all your questions

  • If you have any questions please contact us on 079885541765 or e-mail info@citruscatering.com

Throughout the UK. 

All our foods are appropriately packaged to stay in required temperatures during transit.

Delivery is free on orders over £50, if your order is under £50 a standard £6.50 delivery fee will apply.

These are highlighted as part of the ingredient listing for all products available on the website. We use approved trusted suppliers to produce our products, where our suppliers feel there is any risk from their supply chain then this is made clear on product labelling indicating a warning statement ‘may contain’.

We aim to have your order to you within 5-7 working days.

Every order is cooked fresh by the team in our Northumberland cafe on receipt of order and frozen ready for delivery. Fresh items such as tray bakes are baked and posted direct.  Some orders may take a little longer, depending on how busy we are, so if you are ordering for a specific day or  event then it is best to contact us directly.

If you need your order for a specific date, please add this to your customer notes at checkout and we will endeavour to fulfil your request. Please allow a minimum of 7 days for your order. If you’d like to contact us post or pre order, you can email us on info@citruscatering.co.uk

We use DPD as our courier. Once they receive your order from us, you will receive their direct email confirmation with delivery information. 

Ideally someone needs to be in, as some of our products are frozen, however they are well packed so they will be ok left for a few hours. No signature is required on delivery. 

All our foods are individually packaged in heavy duty strength cardboard boxes, we also use woolcool and air-filled pillows to keep the goods secure, and ice packs to ensure the goods stay in required temperatures during transit.

The majority of our packaging is recyclable and the ice blocks we use are great for picnics or keeping drinks cold.

Once an order has been placed, we are unable to amend the order, however we can add extra items; in order to do this you must contact Citrus Catering prior to the order being packed. 

Contact Us: info@citruscatering.co.uk

Testimonials

“Came across Citrus by chance after a walk along the Tyne in Hexham. Pretty and peaceful location with indoor and outdoor seating and a good selection of delicious sandwiches. Prompt and friendly service that I would highly recommend.”

“We called into today really friendly staff we purchased 2 freezer meals best fish pie I’ve ever had totally recommend we will return.”

Citrus Catering were outstanding, they managed a crowd of 80 people for a memorial in a village hall brilliantly, which wasn’t an easy job, the food was delicious. Service outstanding.